FAQ (Frequently Asked Questions)

Answers to FAQ (Frequently Asked Questions)

We are a volume seller .We have a $100 MINIMUM order for all U.S.  Shipments including re-orders. All International shipments including re-orders are minimum $200.   Minimum purchase at our showroom/warehouse is  $50.

Sales Tax: All shipments to a Florida address or purchasing at our warehouse/showroom, will be charged Florida 6.5% sales tax unless you have given us a duly signed copy of the current year Florida Annual Resale Certificate.  Existing accounts please note that we need signed copy of your new certificate every year.

Shipping:  We generally ship UPS-ground. Other methods available are UPS overnight/ 2day/ 3 day select as well as Priority Mail, Express Mail....

For International shipments we may use US Mail (Express mail International, Guaranteed Express mail international) as well as UPS.

Our prices are FOB our Showroom/ Warehouse in Orlando, Florida. All shipments are insured. We do not assume responsibility for lost shipments but will gladly provide to you UPS/US mail tracking Numbers.  Reimbursement for lost shipment is up to the carriers. We will file the claim with them and reimburse to you only when they settle the claim. In case the packet is damaged in transit please make a note with carrier before signing when receiving the packet. Then call the carrier directly and make a claim.  Also inform us after talking to the carrier. Please keep the original packaging for inspection by the carrier till your claim is settled.

 If the shipping address you have given us is incorrect and/or incomplete and/or the transport company (such as UPS) has to make an address correction, this will result in an address charge. We will automatically charge the fee charged by UPS etc. + $10 handling fee to your credit card. Also, your delivery will get delayed as well. It is very important that you give us a complete and accurate address to ship.

Freight and insurance: For domestic shipments, we charge you the standard  freights from UPS or USPS as applicable.. For international shipments, there is a $3 handling fee to cover for additional paperwork involved.

Freight and insurance is calculated after the order is pulled, packed and ready to ship. We are not able to tell you exact shipping charges till your packet is ready to ship. Alternatively, we may be able to give you an estimated shipping cost.  Shipping cost depends on weight of the merchandise and where it is going as well  the dollar value of merchandise.

Payment:  We accept VISA/MasterCard/American Express/Discover/ Pay pal (cash account only) (no credit cards taken thru Pay pal).  We do not take checks unless you have made prior arrangements with us.  We prefer you use your debit card instead of using checks. We do send COD (Certified Funds only). COD is not done for first time shipment. Bad Checks have a fee as stipulated by Florida Statues.

Credit Card Payments: Shipments are generally made only to the address where the credit Card bill goes to unless other arrangements have been made with us. Also, the order has to be initiated by the Credit Card Holder. We may need your written authorization for charging your purchases to your credit card. We keep your credit card number on file unless told not to do so.  If you have given to us multiple cards please specify with every order which card to use. If your card is declined we will attempt to contact you. This will delay your order. PLEASE MAKE SURE YOU HAVE FUNDS AVAILABLE ON THE CREDIT CARD BEFORE ASKING US TO CHARGE ON IT TO AVOID SHIPMENT DELAY. 

Quantity Discounts:  Quantity   discount prices are given only when ordered quantities are in stock.   If you like we can keep your order pending until such quantities are back in stock.  Every effort is made to make the quantities available ASAP.

Samples: We don't  send out samples.

Returns:  A return Authorization number and an invoice number is needed for all returned merchandise. Please inspect and check all merchandise on receipt.  All claims must be made within 3 business days of receipt of goods. Keep in mind we thoroughly check orders before they are shipped and keep accurate records with minute details of your order as it passes thru different steps. We accept returned items in their original packing only. Used goods are not accepted. Custom chain lengths, bead mixes, semi-precious beads/pearls on strands, letter blocks, are not returnable.  We do not make exchanges except as a part of minimum re-order amount.  For refunds under $25 we will not send you check or credit your credit card but will credit your account. A restocking fee of 20% (with a minimum of $5) will apply to all returns. Any credit card refunds may take up to 15-30 days.  ANY AUTHORIZED RETURNED ITEM MUST BE RECEIVED BACK WITHIN 10 CALENDAR DAYS OF DATE OF RETURN AUTHORIZATION. 

Shipping Cost on returns is to be borne by the customer. Please ship the merchandise in a padded envelope.  Goods damaged in shipping will not be our responsibility.

Cancelled Orders: 

If you place an order with us and then your credit card doesn’t go thru for the amount then it is your responsibility to provide us a payment method within 2 days of our notifying you.

If you fail to provide us an alternate payment then you will be responsible for 20% restocking fee for our efforts to pull your order and putting it back in stock. We will first attempt to charge your credit card for the restocking fee. In case we are not able to charge the restocking fee on your card then we will inform you but you will still be liable to pay the restocking fee.   The above also applies if you cancel your order after placing the order with us.

Placing an Order: Please click the link to review the  ordering procedure...

Back Orders:  We will not backorder unless specified so.  We do not pay shipping on items backordered.  Back orders have to be minimum $50 each item.

Email Address: We need your email address. UPS will email you the tracking number of shipment if we have your email address and you will know exactly when you will be receiving your package.

Showroom/Warehouse:  The showroom/warehouse visits are by appointment only.  Please call 407-370-2929 for an appointment. Our showroom/warehouse is located in Tourist District of Orlando, Florida.  We are about 2 miles from Orange County Convention Center in Crownpointe Commerce Park. It is open Monday through Friday 10a.m. to 5p.m.  Please make note that we are a volume seller and not a retail business. 

Our address is:

6450 Kingspointe Pkwy, Suite 7

Orlando, FL 32819

PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. We also reserve the right to correct pricing errors.